ShowroomNow
Member terms

Terms of membership

Version 1.0, in force from 12 October 2026.

1. About these terms

  1. 1.1ShowroomNow is an online marketplace for the motor trade, operated by Showroom Now Ltd ("ShowroomNow", "we", "us"). You can contact us at support@showroomnow.com.
  2. 1.2These terms apply to every dealership that joins ShowroomNow ("member", "you"). By applying to join you agree to them on behalf of your business and confirm you have authority to do so.
  3. 1.3Buying, selling and making offers on ShowroomNow is for the motor trade only. Live listings can be viewed by anyone on our public stock pages, without prices, but nothing on them is an offer to sell to the public, and only members can see prices or trade.

2. Membership

  1. 2.1To join you must be a business that buys and sells vehicles in the course of trade, and you must give us accurate details of your business, including any company, VAT and motor trade insurance details we ask for.
  2. 2.2We may verify the information you give us, decline an application, or ask for more information at any time. Membership is at our discretion.
  3. 2.3You must tell us promptly if your details change, including a change of ownership, address or insurance cover.
  4. 2.4You are responsible for everyone who uses your account and for keeping your login details secure. Tell us straight away if you think your account has been used without permission.

3. Our role

  1. 3.1ShowroomNow introduces members who want to sell a vehicle to members who want to buy one. That introduction is the service we provide.
  2. 3.2We are not a party to any sale. The contract for each vehicle is between the selling member and the buying member only.
  3. 3.3We do not own, inspect, store, transport or take possession of any vehicle, and we do not act as agent for either side in the sale.
  4. 3.4We do not handle the purchase price. The buyer pays the seller directly, on terms agreed between them, normally at handover. The only money you pay to ShowroomNow is our fees.

4. Listing a vehicle

  1. 4.1You may only list a vehicle that you own or have full authority to sell, and that is free of finance and other third-party interests, or will be before handover.
  2. 4.2Your listing must be accurate and complete. You must declare everything a trade buyer would reasonably expect to be told, including known mechanical faults, accident damage, insurance write-off category, mileage discrepancies, outstanding finance, modifications and the number of keys.
  3. 4.3Live listings are shown to members and on our public stock pages, in both cases without your business name, your full registration or any contact details. Prices are shown to members only.
  4. 4.4Listings must not identify your business. That means no trading names, signage, branded plate surrounds, contact details, addresses or links in photos or descriptions.
  5. 4.5We may review, edit, hold or remove any listing. Reviewing a listing does not mean we have checked the vehicle or confirmed that the listing is accurate.
  6. 4.6If a listed vehicle is sold elsewhere or is no longer available, you must withdraw the listing promptly.

5. Offers and agreed deals

  1. 5.1A buyer makes an offer, or chooses to buy at the listed price, through the platform. A deal is agreed when the seller accepts an offer or the buyer chooses to buy at the listed price.
  2. 5.2An agreed deal is a commitment by both members to complete the sale at the agreed price, provided the vehicle is as described in the listing.
  3. 5.3Offers that are not accepted within 24 hours lapse automatically.

6. Fees

  1. 6.1When a deal is agreed, the seller owes ShowroomNow a fee of 1.5% of the agreed price, with a minimum of £150 and a maximum of £750 per vehicle.
  2. 6.2When a deal is agreed, the buyer owes ShowroomNow a flat fee of £95 per vehicle.
  3. 6.3Fees are exclusive of VAT, which is added to every fee at the prevailing rate, currently 20%. Each member pays their fee by card through the platform, within 48 hours of the deal being agreed. Card payments are taken for us by our payment provider, Stripe.
  4. 6.4When a fee is paid we issue an invoice for it, send it by email and keep a copy on the member's Account page.
  5. 6.5If a fee is not paid within that time we may cancel the deal and return the vehicle to the marketplace.
  6. 6.6It is free to join, to list vehicles and to make offers. We may change our fees by giving at least 30 days' notice. A change does not affect deals already agreed.

7. Introduction and handover

  1. 7.1Once both members have paid their fee, we give each of them the other's business name and contact details so they can arrange handover. We do not make an introduction until both fees have been paid.
  2. 7.2Inspection, payment, paperwork, collection and delivery are arranged directly between buyer and seller. Both members are responsible for meeting their own legal, tax and record-keeping obligations for the sale.
  3. 7.3The buyer may inspect the vehicle at handover and may decline to complete if it is materially not as described in the listing.
  4. 7.4Both members must confirm on the platform when the sale has completed, or tell us if it has not and why.

8. Refunds of fees

  1. 8.1If a sale does not complete because the other member failed to go ahead, or because the vehicle was materially not as described, we will refund the fee paid by the member who was not at fault, once we have had a reasonable opportunity to look into what happened.
  2. 8.2Fees are not refundable to a member who withdraws from an agreed deal without good reason, or whose listing was materially inaccurate.
  3. 8.3If the two members disagree about why a sale did not complete, we will decide whether a fee is refundable, acting reasonably on the information each member gives us.

9. Anonymity and non-circumvention

  1. 9.1Members are anonymous to each other until we make an introduction. You must not try to identify another member, or reveal your own identity, before that point, whether through listings, photos, messages or any other means.
  2. 9.2You must not exchange phone numbers, email addresses, addresses, links, social media details or any other means of direct contact through the platform.
  3. 9.3If you learn of a vehicle through ShowroomNow, any sale of that vehicle to or from another member must go through ShowroomNow. This applies for 12 months from the date you first viewed the listing, even if the listing is later withdrawn.
  4. 9.4If you buy or sell a vehicle in breach of this section, both the seller's fee and the buyer's fee that would have been due on that sale become payable by you immediately, together with our reasonable costs of investigating. We may also suspend or end your membership.
  5. 9.5Once two members have been properly introduced on a deal, nothing in these terms stops them doing other business together on vehicles that were never listed on ShowroomNow.

10. Messages and conduct

  1. 10.1Messages between members pass through the platform and are screened automatically. We may block, read and keep records of messages to enforce these terms and to resolve disputes.
  2. 10.2You must deal honestly and professionally with other members, and must not use the platform for anything unlawful, misleading or abusive.
  3. 10.3You must not copy, scrape or reuse listings or other members' information for any purpose outside the platform.

11. Vehicle information and checks

  1. 11.1Listings are written by the selling member. We do not verify them and are not responsible for their accuracy.
  2. 11.2Where we show the result of a provenance or history check, it comes from third-party data providers and is given for guidance only. It is not a guarantee of a vehicle's history, title or condition, and you should carry out the checks you would normally make before buying.

12. Disputes between members

  1. 12.1Any dispute about a vehicle, its condition, title or payment is between the buyer and the seller. We are not responsible for resolving it and are not liable for its outcome.
  2. 12.2We may, but do not have to, help members try to reach agreement. We may share relevant listing and message records with both members involved for that purpose.

13. Our liability

  1. 13.1We are not liable for the condition, description, title or roadworthiness of any vehicle, for any payment between members, or for any member's failure to complete a sale.
  2. 13.2We are not liable for loss of profit, loss of business or indirect losses arising from your use of ShowroomNow.
  3. 13.3Our total liability to you in any 12-month period is limited to the fees you paid us in that period.
  4. 13.4Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

14. Suspension and ending membership

  1. 14.1You may close your account at any time by telling us. Fees already due remain payable, and deals already agreed must still be completed.
  2. 14.2We may suspend or end your membership if you break these terms, do not pay fees when due, give us inaccurate information, or behave in a way that puts other members or the platform at risk.
  3. 14.3The sections on fees, non-circumvention, liability and disputes continue to apply after your membership ends.

15. Your information

  1. 15.1We use the business and contact details you give us to run the marketplace, verify members, collect fees and enforce these terms.
  2. 15.2We only share your identity and contact details with another member when we introduce you on an agreed deal, or where we are required to by law.
  3. 15.3Our handling of personal data is described in our privacy notice at showroomnow.com/privacy.

16. General

  1. 16.1We may update these terms. We will tell you about material changes at least 30 days before they take effect, and continuing to use ShowroomNow after that means you accept them.
  2. 16.2These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute about them.